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Location: McKinley Exchange, Makati City, Philippines
Work Setup: Onsite
Visa Status: Tourist (Company to shoulder the working visa processing, permits and cost)
Airfare & Relocation: Own cost of the applicant
Employment: Direct Employment, Full Time.
Industry: BPO/Outsourcing
Program: Fitness Health Program
Package: Php 50,000 – Php 80,000/monthly
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Minimum Qualifications:
● Candidate must possess at least a Vocational Diploma in any field
● Must be fluent in both written and verbal CEFR Rating of B2 level in Japanese &
English
● At least 6 months of working experience as a BPO Professional, preferably with
experience supporting a Bilingual Queue (Japanese and English)
● Candidate must be adaptive to changing work schedule
● Must be willing to be assigned in Makati City, Metro Manila, Philippines
● Foreign candidates holding Philippine residency permits or tourist visas preferred
Position Summary:
Provides top quality customer service to all customers of the account who reaches the
Japanese-speaking queue. Attends customer queries, concerns and issues regarding services
and submits accurate data/reports on customer queries. Takes advantage of every customer
interaction as an opportunity to create customer loyalty, reduce customer attrition and increase
the client’s competitive advantage over the other key players in the industry. Interacts with a
team of Customer Service Representatives and supports the Team Leader in all initiatives aimed
at driving individual and team performance and attaining individual and team goals.
● Provide assistance to customers and solve their cases
● Analyze customer issues and provide solutions according to the account
procedures and guidelines
● Provide customer care when necessary
● Keep updated knowledge of account’s policies and products
● Maintain adequate proficiency in products and platforms supported
● Read and ensure understanding of new or actualized policies, procedures and
products
● Communicate with the supervisor, team members and other teams regarding
problems, solutions and trends
● Keep account information confidential, protect it from unauthorized use, ensure it
remains in Account area only (use of pen-drives, removable drives, printed material,
and other means of storing and distributing information is strictly prohibited.